FAQs

Once you have completed your purchase, look for an email requesting you set up login credentials. The email will contain a unique link to set up a new hStream ID using the address you provided.  

If you already have an hStream ID using this email address, you do not have to create new login credentials and can begin accessing your new subscription. 

You will have access to transcripts through the learning center (HLC).

After purchasing from NurseGrid Learn, you should receive an email with a link to create your login. Click the link and follow the instructions. The login you create will be for your hStream account, and you will be able to access your NurseGrid Learn content immediately.

You can cancel your subscription by writing to us at learnsupport@nursegrid.com
A refund may be requested if:
a. The request for a refund has been made in writing and within thirty (30) days of purchase; and
b. Less than fifty (50%) percent of the courseware has been completed, the final exam has not been attempted and/or the certificate of completion has not been claimed, saved, e-mailed or downloaded.