Provided by: HealthStream, Inc.
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Handle Difficult Customers with Confidence
As a future clinician, you'll inevitably encounter challenging situations with upset or irritable patients, family members, and other individuals. Whether it's a legitimate issue or someone having a rough day, your ability to respond professionally can make a significant difference. This course will equip you with the skills to understand different types of people and effectively manage dissatisfaction, helping you stand out as a confident and capable clinician, which will benefit your career.