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Communication Healthcare Essentials

Communication: Healthcare Essentials

Provided by: HealthStream, Inc.

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CE: 1 Hour(s)
$10.00

Enhance Your Communication Skills in Healthcare

This learning activity is designed to help you strengthen the fundamentals of communication with practical strategies tailored for various healthcare settings. You will boost your ability to communicate with confidence and empathy in real-world scenarios, which will improve the quality of care you provide.

Course Included

This learning activity will cover the fundamentals of communication and discuss practical strategies for healthcare professionals to effectively communicate with individuals receiving care and their families. Please note: Completing this learning activity does not authorize you to add any skill discussed in the content to your practice if this function is not included in your current scope of practice.

After completing this learning activity, the participant should be able to:

  • Identify the definition of communication and parts of the communication process.
  • Recognize differences between verbal, non-verbal, and para-verbal communication.
  • Review communication strategies for various populations of people.
  • Specify techniques for empathetic listening.

Activity Planners and Authors

  • Donita Jacobs, MSN, RN, NI-BC (Author, Content Expert)
  • Sheryl Ness, BSN, MA, RN (Nurse Planner)
  • Valerie Crossland, CHC, CHPC, MCS-P (Content Reviewer)
  • Amanda Pitt, MBA, BSN, RN, RN-BC (Nurse Planner)
  • Evan McEwing, DNP, PHNA-BC, RN, CCRP, CHSE, Director, Content Development and Research, HealthStream (AP-PD)
  • Jessica Ellis, RN, BSN, Director, Content Development, HealthStream (Content Reviewer)
  • Germaine Broussard, B.S., Sr. Development Manager, HealthStream (Content Reviewer)
  • CorShun Thurman, B.A., Accreditation Specialist, HealthStream
  • Melissa Pickens, BBA, Accreditation Specialist, HealthStream

None of the planners for this educational activity have relevant financial relationship(s) to disclose with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients.

Commercial Support

This activity was not commercially supported.

Criteria for Completion

This activity contains a post-test and reflective/interactive content. You must complete the entire activity, including the evaluation, and score an 80% or higher on the post-test in order to obtain a certificate of completion. Partial credit will not be given.

Licensees must provide their license/member numbers for record keeping purposes. Continuing education licensing/certification requirements vary by profession and state. Learners should contact their licensing/certification board or professional organization to confirm that these contact hours will be accepted. HealthStream does not warrant acceptance.

CE Release & Expiration Dates

Release Date: 04/01/2024

Expiration Date: 3/30/2027

Next Review Date:

This course will be reviewed in 09/30/2027 to determine if the content is still relevant and/or needs to be updated for renewal.

The content from this activity was originally written by a team of writers, subject matter experts, and clinicians from HealthStream. The planning committee has reviewed this updated content and determined it to be appropriate for inclusion in this activity.

Introduction 

Communication Overview

Communication Options and Strategies

Empathetic Listening

Conclusion 

Accrediting Body: ANCC
Credit Name: CNE
Credit Units: 1 Contact Hour(s)
Accreditation Statement:

Nurses

HealthStream CNE Provider Unit is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center's Commission on Accreditation. ANCC Provider Number: P0088

This activity is awarded 1.0 contact hour(s); 0 contact hours are in the area of pharmacology.

State Nursing Boards

Arkansas State Board of Nursing

District of Columbia Board of Nursing

Florida Board of Nursing

Georgia Board of Nursing

Michigan Board of Nursing

New Mexico Board of Nursing

South Carolina Board of Nursing

CE Broker Provider Number: 50-907

Course Number: [CourseIdentifier] Category: General

*Please note: Some boards will round the reported contact hours to the nearest 0.5 hour.

Certified Nursing Assistants (CNAs)

Contact Hours: 1.0

State Nursing Boards-Certified Nursing Assistants

Florida Board of Nursing-Certified Nursing Assistants

CE Broker Provider Number: 50-907

Course Number: [CourseIdentifier]Category: General

*Please note: Some boards will round the reported contact hours to the nearest 0.5 hour.

For licensed professionals who use CE Broker: HealthStream will automatically report your completion to CE Broker if your licensing board is listed. You must enter your license number, state, and discipline in your HealthStream profile for successful reporting. Other professionals may self-report the completion, if appropriate.

HealthStream Reports to CE Broker within 24hrs

This learning activity will cover the fundamentals of communication and discuss practical strategies for healthcare professionals to effectively communicate with individuals receiving care and their families. Please note: Completing this learning activity does not authorize you to add any skill discussed in the content to your practice if this function is not included in your current scope of practice.

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